Some of the troubleshooting tips help prevent connection time-out errors. If the page does not seem to reflect the proper information, refresh everything by holding down the Shift key when clicking on Refresh (Internet Explorer) or Reload (Firefox) in your browser. See Troubleshooting Harvest Webstation for additional troubleshooting tips.

Finding Your Version Number

When contacting Technical Support, you may be asked to provide the Harvest Webstation version number. The version number is very easy to find, but the exact steps may vary, depending on the web browser you use. Below are the steps to follow for the two most common web browsers, Internet Explorer and Firefox.

1. Open Harvest Webstation.
2. Click "View" on the main toolbar.
3. Select "Source" (Internet Explorer) or "Page Source" (Firefox). A window appears that contains a text version of the web page you are viewing.
4. Near the top of the page, you will find the copyright, date, and version information. It will look similar to the following:

<!--
© 2019 Orchard Software Corporation
Generated: Thu, Oct 08, 2019 11:38 AM
Orchard Harvest(TM) Webstation 12 (Build 191001)
-->

5. Take note of your version and build numbers, so you can give them to the Technical Support personnel. In this example, your version number is 12, and your build number is 191001.